Heartland Roofing, Siding, and Solar (“Heartland,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, communicate with us, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, address, email address, and other contact information provided via web forms, phone calls, or in person.
  • Device Information: IP address, browser type, operating system, and cookies to help improve website functionality and user experience.
  • Communication Information: Records of communication including emails, form submissions, phone calls (which may be recorded for training and quality purposes), and SMS messages.

2. How We Collect Information

We collect information when you:

  • Submit forms on our website
  • Call our business phone lines
  • Opt in to receive text messages
  • Interact with us via email or in person
  • Use our website or view our content

3. How We Use Your Information

Your information is used for the following purposes:

  • Responding to inquiries and scheduling services
  • Sending appointment reminders, job updates, and satisfaction surveys
  • Processing billing and providing project documentation
  • Delivering promotional or service-related SMS messages (with consent)
  • Improving website performance and customer experience
  • Internal training and quality assurance

4. Text Messaging Policy

By submitting your phone number and opting in, you agree to receive SMS/MMS messages from Heartland Roofing, Siding, and Solar. These messages may include updates, appointment reminders, billing notifications, or promotions.

  • Msg frequency varies.
  • Msg & data rates may apply.
  • Reply STOP to unsubscribe at any time.
  • Reply HELP for assistance.

5. Call Recording

Phone calls to and from Heartland may be recorded for training and quality purposes. You will be notified at the beginning of any recorded call. These recordings are stored securely and are only accessible to authorized staff.

6. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our website and content systems are protected by secure firewalls and encryption protocols.

7. Cookies & Website Analytics

We use cookies and standard analytics tools to gather general site usage data and improve site performance. Cookies do not identify you personally unless you voluntarily submit identifying information.

8. Links to Third-Party Sites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing their policies before providing personal information.

9. Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that we’ve received personal data from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically without prior notice. Updates will be posted on this page with an updated effective date. We encourage you to review this page regularly.

11. Contact Us

If you have questions about this policy or how your information is handled, please contact:

Heartland Roofing, Siding, and Solar
Phone: 515-981-3838
Email: admin@heartlandroofingandsiding.com
Address: 2519 NW 66th Ave, Des Moines, IA 50313